Refund policy

Your satisfaction means the world to us. While we’re confident you’ll find joy in every sip of our tea, if it doesn’t meet your expectations, we’re here to make things right—just reach out.

Cancellations:

The cancellation will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.

*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued which you can use against future orders.

 

Returns (If Applicable)

Our policy lasts 7 days. Beyond 7 days of your order, unfortunately, we will not be able to offer you a refund or exchange.

We accept returns only under the following circumstances:

• In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
• If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)

 

Shipping address for return products: 

Upper MG Marg, 12, Opposite Tashi Delek, MG Marg, Gangtok, East Sikkim, Sikkim, India -737101

 

Refunds (If Applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

 

Late or missing refunds (If Applicable)

If you haven’t received a refund yet, please check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and it has been more than 15 days and you have still not received your refund yet, please contact us at hello@syuocha.com

 

Sale/ Discounted items (If Applicable)

Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

 

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@syuocha.com and send your item to: Upper MG Marg, 12, Opposite Tashi Delek, MG Marg, Gangtok, East Sikkim, Sikkim, India -737101. Phone +91 9564006789. (There is no exchange available on sale/discounted items.)